Frequently asked questions
What sizes of storage units do you offer?
We offer a range of drive-up storage units in sizes from 5x10 to 20x35. If you are not sure which size is right for you, contact us and we will be happy to help.
What fits in a 5x10, 10x10, or 10x20 unit?
The right size depends on how much you need to store. A smaller unit may fit a few rooms of furniture, boxes, or business items, while a larger unit is better for household storage, commercial inventory, or larger furnishings. Contact us and we can help you choose the right size.
How much does a storage unit cost?
Pricing depends on unit size and availability. Please check our website for current rates or contact us for the latest pricing.
Do you offer move-in specials or online discounts?
Yes. We offer introductory pricing and online specials from time to time. Check our website for current offers before reserving.
Is Ottawa Easy Storage a drive-up facility?
Yes. Ottawa Easy Storage is designed as a drive-up self-storage facility, which means you can park close to your unit for easier loading and unloading. It is designed to make move-ins, move-outs, and frequent visits fast and easy.
What are your access hours?
Access hours are 6:00 a.m. to 10:00 p.m., seven days a week, 365 days a year. If you need special access, please contact us to discuss your options.
What security features does the facility have?
We designed the facility with security and convenience in mind. Features may include smart unit monitoring, AI-enabled security cameras, and bright lighting throughout the property.
Is a lock provided with the rental?
Yes. Every new rental includes a new lock and keys at no additional charge ($15 value).
Do I need insurance for my stored items?
Yes. Tenants must provide proof of coverage for stored property. Many renters use their homeowners or renters insurance, while others choose a protection plan during rental. Our protection plans offer low monthly payments and a $0 deductible for covered events.
What do I need to rent a storage unit?
You will need basic contact information, payment details, and a signed lease agreement. After the lease is completed, we may also request a government-issued ID, proof of insurance, and vehicle information if needed.
Do you require a security deposit?
No. We do not require a security deposit. We do charge a one-time administrative fee for new rentals.
Are rentals month-to-month?
Yes. Rentals are month-to-month, so there is no long-term commitment.
Can I rent online?
Yes. You can rent online 24/7 without meeting the facility manager in person. Most tenants rent online and move in at their convenience.
Can I reserve a unit before move-in?
Yes. Reservations are a great way to hold a unit before your move date.
What payment methods do you accept?
We accept credit card, debit card, ACH, and check. Most tenants use Autopay with a credit card. We do not accept cash or keep cash on site.
Is autopay available?
Yes. Autopay is the easiest way to pay rent each month.
Can I change to a larger or smaller unit later?
Yes. We will do our best to help you switch to a different unit size as your needs change, subject to availability. Promotional rates do not apply when an existing tenant changes unit sizes.
What items are prohibited?
Prohibited items are listed in the lease agreement. Please contact us if you have questions about specific items.
Where is Ottawa Easy Storage located?
Ottawa Easy Storage is located in Ottawa, Illinois at 530 E. Etna Road, just west of the post office and near the LaSalle County Sheriff’s Office. We are also conveniently located near I-80 and Columbus Street.
What is a Smart Self Storage Facility?
A smart self storage facility offers renters modern technology and security. Our facility has modern security cameras and can alert to suspicious activity. Storage Defender smart unit monitoring sends renters a text if unauthorized access is observed in their unit.
What is Storage Defender?
Storage Defender is a smart monitoring feature that helps renters stay informed about activity related to their unit. It provides added peace of mind and is available on select units for a monthly fee. Please contact us for current pricing and availability.
Do you have outside or overnight vehicle parking?
No. We do not offer outdoor vehicle storage or RV/boat parking. All items must be stored inside an enclosed unit.
Can I see the unit sizes before renting?
Yes. We will be happy to arrange a time for you to view a unit before renting so you can choose the right size.
